Eastern Shore Virginia Broadband Authority
Posted: December 16, 2019
Job Description:
NOC Customer Service Tech
Position Summary:
We are seeking a hard-working, reliable, and punctual customer service tech to join our growing operation. In this role, you will be answering customer support calls in a “Level 1” support role, assisting with provisioning customer premises equipment, as well as other network operations center (NOC)-related activities. Having a team-player mentality, while being committed to maintaining a safe and a positive work environment, are essential requirements.
Responsibilities:
• Answer residential and commercial customer calls, performing level 1 support
• Escalate calls to other members of the network team as required
• Provision customer premises equipment
• Assist new customers with getting services online
• Monitor network systems from NOC
• Assist in on-call rotation
• Assist with onsite/remote issue troubleshooting with residential and commercial customers
• Assist with fiber optic cable testing/troubleshooting
Candidate Qualifications
• You must be highly detail oriented
• Strong organizational and communication skills
• Self-motivated team player
• Excellent problem solving ability
• Excellent computer skills
Job Experience
• Experience with setup and troubleshooting home wireless routers a plus
• Experience in technology field
• Ability to interact with customers, vendors, contractors and other required personnel, especially over the phone
Education
• High school diploma or equivalent required
Resumes may be sent to: resumes@esvba.com